Privacy Policy

Duval Local Harvest LLC · Jacksonville, Florida · Effective November 5, 2026

This policy explains what Duval Local Harvest LLC (“DLH”, “we”) collects through the DLH app, how it is used and shared, and the choices you have, including how to delete your account. “The DLH app” means the web app at duvallocalharvest.app and the DLH apps on Google Play and the App Store. Members also accept the Privacy Notice in the DLH Terms of Service; this page covers the same ground in one place and adds phone notifications.

1. Who the app is for

8. How long we keep it

9. Deleting your account

10. Your choices

11. Changes

12. Contact

1. Who the app is for

The DLH app is for businesses and organizations: farms that sell through DLH; restaurants, kitchens, caterers, shops and other buyers; and food banks that take the surplus posted for them. Accounts are opened by application and DLH approval. The app is not directed to anyone under 18, and DLH does not knowingly collect information from children.

2. What we collect

Account information: your business name, contact name, email address, telephone number, address, pickup or receiving hours, and what you told DLH when you applied.
Your sign-in code, stored so it can be emailed to you if you forget it.
Orders and reservations: what was ordered, from whom, amounts, status, and whether and how each was paid. Card and bank-account numbers are entered on Square’s pages and are never seen or stored by DLH. If you keep a card on file with a farm, DLH keeps Square’s customer and card references and the card’s brand and last four digits, never the card number.
Farms: your listings and photos, pickup information, payment link, and your Square connection (stored encrypted).
Your posts and settings: message-board posts, surplus postings, your logo and favorites.
Phone notifications, if you turn them on: the notification address your phone’s push service gives the app (Apple, Google, Mozilla or Microsoft) and the keys that go with it, kept under your account so DLH can send you notifications. You can turn them off at any time in the app.
A security log of sign-ins and actions, with the date, time and internet (IP) address, used for security, rate-limiting and troubleshooting.
Your acceptance of the Terms of Service, including the version and when.
Messages you send DLH.

DLH does not collect your phone’s location, does not collect your contacts, does not use your camera, microphone or photo library except for a picture you choose to upload (an item photo or your logo), and does not use analytics or advertising tools.

Drivers only. DLH’s drivers use a driver page with a Drive mode that measures the miles of a delivery run. While a driver has Drive mode on and that page open, the page reads the phone’s location to add up distance; it stops when the page is closed or the phone is locked, and only the total miles of the run are kept, never a trail of positions. A driver can leave location off and type the odometer instead. Drivers also see the delivery address, phone and receiving hours each restaurant gives DLH, and the orders they are delivering.

3. How we use it

To run the app; to process orders, deliveries, payments and donations; to send the emails and phone notifications the app depends on (order and delivery notices, payment reminders, sign-in codes, board messages and agreement updates); to keep accounting and tax records; to protect the security of the app and its members; to respond to a food-safety event; to comply with the law; and to improve the app. DLH does not sell or rent member information and does not use it for advertising.

4. Who sees what

Farms see the business name on orders placed with them. DLH’s drivers see delivery addresses, phone numbers, delivery notes and receiving hours, and the orders they are delivering; each restaurant’s delivery ticket shows only that restaurant’s orders.
Restaurants see farms’ names, listings, logos and pickup information.
Food banks see the business name and the surplus a restaurant posts for them.
Board posts are seen by the other members of that board and by DLH.
DLH staff and contractors see what they need to run the app, coordinate deliveries and keep the records.
No member can see another member’s email address, telephone number, sign-in code, payment records or balances through the app.

DLH shares information only with the companies that run the app, each of which uses it only to provide its service to DLH:

Supabase, Inc. (database and file storage)
Netlify, Inc. (hosting)
Resend, Inc. (email)
Block, Inc. (Square) (payments)
Apple, Google, Mozilla and Microsoft push services (delivering phone notifications; each notification is encrypted for your phone, so the push service can’t read it)
Google Fonts (the app’s typefaces are loaded from Google, which receives your device’s internet address when it sends them)

DLH may also disclose information where required by law, legal process or a government request; to enforce the Terms of Service; to protect the rights, property or safety of DLH, members or the public; to address a food-safety event; or in connection with a sale, merger or reorganization of DLH’s business, in which case the successor will be bound by this policy.

6. On your device

The app stores only what it needs to work in your browser or app: your sign-in while the app is open (in the DLH phone app it stays on that phone until you tap Sign out of this phone), which tab or box was open, and drafts. There are no advertising cookies or trackers. You can clear this through your browser or by removing the app.

7. Security

DLH uses encrypted connections, encrypted storage of Square connection credentials, server-only access to the database, and limits on sign-in attempts. No system is completely secure, and you are responsible for keeping your sign-in code private.

8. How long we keep it

Order, payment, invoice and donation records are kept for as long as needed for accounting, tax and legal purposes, generally at least seven (7) years. Other account information is kept while your account is open and for a reasonable period after it closes. Message-board posts are kept as part of the app’s records.

9. Deleting your account

How to ask:

In the app: sign in. Farms: Account & planting guide at the bottom of the stand. Buyers: Your kitchen near the top of the market. Food banks: Account at the bottom of the board. Then open Delete my account and tap Ask DLH to delete it.
Without the app: use the Delete your DLH account page. DLH will confirm with the email address on file for the account before deleting anything.

What happens: within 30 days DLH closes the account (it can no longer sign in and is no longer shown to other members) and deletes its contact details, sign-in code, logo, hours, favorites, payment link, Square connection, card-on-file references and phone-notification addresses. DLH emails you when it’s done. Open orders and any amounts owed are settled first.

What DLH keeps: order, payment, invoice and donation records, including the business name on them, for the period in section 8; the security log; records of your acceptance of the Terms of Service; and message-board posts. These are kept for accounting, tax, legal and security reasons only.

10. Your choices

You can update your contact details, hours and sign-in code in the app at any time; ask DLH to correct inaccurate information; turn phone notifications on or off for each phone; and ask DLH to delete your account (section 9).

11. Changes

DLH may update this policy. The effective date above changes when it does, and material changes are announced to members by email or on the message boards.

12. Contact

Questions about this policy or your information, or anything you want to report: email DLH at info@duvallocalharvest.com, or reply to any email from DLH. Duval Local Harvest LLC, Jacksonville, Florida.

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